Grievance Redressal

GRIEVANCE REDRESSAL

OPEZ Corporate Services is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.

Grievance Redressal Officer (GRO)

Email: info@opezcorporate.com
Phone: +916352639808
Office Address: 1102, Akshar Sqaure, Near Sandesh Press, Lad Society Bus Stand, Bodakdev, Ahmedabad
Business Hours: 10.00 AM TO 07.00 PM

How to Submit a Complaint

Complaints or grievances may be submitted through any of the following channels:

Email to the registered email address
Submission through the website contact form
In person at the registered office
Any other officially communicated channel

Complaint Resolution Process

Step	Action	Responsibility	Timeline
1	Complaint received and logged	GRO / Office team	Day 0
2	Written acknowledgement sent to investor	GRO	Within 3 working days
3	Investigation and resolution	GRO + concerned partner	Within 7 - 15 working days
4	Response communicated to investor	GRO	Within 7 working days
5	If unresolved, escalation to senior partner	Designated Partner	Within 15 working days
6	Complaint closure and feedback	GRO	Upon resolution

Escalation Matrix

Level	Contact	Mode	Timeline
Level 1	info@opezcorporate.com \| +916352639808	Email / Phone / In person	Ack: 3 days Resolve: 7 - 15 days
Level 2	Designated Partner info@opezcorporate.com	Email / In person	14 working days
Level 3	Concerned AMC Provider	As per AMC grievance policy	As per their policy

Complaint Handling

All complaints received are recorded and reviewed. Appropriate action is taken to address the concern and a response is communicated to the investor.

Complaints are acknowledged and addressed in a timely manner, depending on the nature and complexity of the grievance.

Escalation Mechanism

If a complaint is not resolved satisfactorily, it may be escalated internally to the designated authority within the organization.

Investors may also approach the following platforms:

SEBI SCORES: https://scores.sebi.gov.in/
SMART ODR: https://smartodr.in

Investors may also contact the respective product provider (such as Asset Management Company or other intermediaries) as per their grievance redressal mechanism.

Note

This grievance redressal mechanism is intended to facilitate fair handling of investor concerns in accordance with applicable regulatory requirements.